Let’s get your moments back where they belong.

1. Open Settings in Day With You.
2. Open Backup & Restore, then choose Export Backup.
3. Select a location in Apple’s file picker. iCloud Drive is convenient for moving to a new device; local storage keeps the file only on that device.
4. Wait for the success message, then confirm the .dwybackup file exists at the chosen location.

The file may include relationship details and photos. Store it somewhere private.

Choose the merge option. Day With You validates the backup first, previews the result, and combines imported content with the records already on the device. Existing content is not blindly replaced. Where a stable identity matches, the app updates that record; distinct memories remain separate.

Before confirming, review the counts shown in the import summary. Keep your original backup until you have checked the relationship profile, memories, images, and widget.

Make sure the selected file:

• Ends in .dwybackup and was exported by Day With You.
• Has not been renamed internally, unzipped, edited, or partially synchronized.
• Was fully downloaded from iCloud Drive or another provider before import.
• Was created by a version of Day With You that the installed app supports.

Try copying the file to “On My iPhone” and importing again. If the app reports an unsupported version, update Day With You first.

Day With You does not keep a server copy of your relationship content. Recovery may still be possible from an iCloud or computer backup of the old iPhone if that backup contains app data. Otherwise, the developer cannot reconstruct local memories or photos.

1. Confirm the purchase completed in the App Store and was not left pending.
2. Open Day With You → Settings → Remove Ads.
3. Tap Restore Purchases.
4. Keep the device online and signed in to the Apple Account that made the purchase.
5. Close and reopen the app if the entitlement has just been approved.

Remove Ads is a one-time non-consumable purchase; it is not a subscription.

Yes, when the new device uses the same Apple Account and the App Store can verify the entitlement. Install Day With You, open the Remove Ads screen, and choose Restore Purchases. Your relationship data is separate and must be moved with a Day With You backup or an eligible device backup.

Apple processes all payments and refunds. Visit reportaproblem.apple.com to review purchases or request a refund. Day With You does not receive your full card details and cannot issue an App Store refund directly.

Remove Ads stops Day With You from requesting banner and interstitial ads. A previously collected consent state may still exist in the Google Mobile Ads consent component. You can review available controls under Settings → Advertising Privacy Choices. Reinstalling or changing regional consent requirements may also cause the consent prompt to appear again.

1. Open Day With You once so it can refresh the widget snapshot.
2. Confirm the relationship is active and the start date is valid.
3. Return to the Home Screen and wait briefly; iOS controls the exact widget refresh schedule.
4. If needed, remove the widget and add it again.
5. Restart the iPhone only after the steps above have not helped.

Day With You supports privacy-conscious widget content. Check the widget/privacy options in the app. iOS may also redact sensitive content while the device is locked or in certain previews. This is expected protection rather than data loss.

Touch and hold the Home Screen, choose the add-widget control, search for Day With You, select a size, and add it. For the Lock Screen, enter Lock Screen customization and add Day With You in an available widget area.

Confirm biometrics are enrolled and enabled for Day With You in iOS Settings. You can still unlock with the Day With You PIN. If biometric unlock was disabled after repeated failures or a device security change, unlock with the device passcode when iOS asks, then try again.

Use the PIN reset option and complete iOS device-owner authentication. Day With You cannot retrieve or view your existing PIN. Do not send a PIN, device passcode, or Face ID information to support.

Use the erase option in Day With You’s privacy/settings area to remove local app content. Deleting local data does not remove .dwybackup files stored in Files, iCloud Drive, another cloud service, or messages; delete those copies separately. Advertising and purchase records held by Google or Apple are managed through their respective privacy and account controls.

No developer-operated relationship account or content server is used. Selected photos, dates, and memory text are stored locally. They can leave the device when you explicitly export/share a backup, when iOS includes app data in a device backup, or when you choose a third-party destination.

The free version may show an interstitial after every sixth eligible milestone, including settings changes and successful backup or restore actions. It is not intended to interrupt every tap. Banner and interstitial ads are disabled after a verified Remove Ads purchase.

Open Day With You → Settings → Advertising Privacy Choices when that option is shown. You can also manage app tracking permission under iOS Settings → Privacy & Security → Tracking. The choices available vary by region and legal requirements.